Terms of Service

Laprica AB

Effective Date: 2025.07.31

Last Updated: 2025.08.04

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "user," or "customer") and Laprica AB, a Swedish limited liability company registered under organisation number 559295-6832 in the Kingdom of Sweden ("Laprica," "we," "our," or "us"). These Terms govern your use of our website (www.laprica.org), as well as our products, and services (collectively, the "Services").

1. Overview of Services

Laprica AB offers a range of educational and capacity-building products and services grounded in applied research and best practices to support well-being, strengthen parenting practices, enhance child development, and foster healthier environments across homes, schools, workplaces, and communities.

Our products and services include, but are not limited to, the following:

1.1 Educational content and learning experiences, delivered in both digital and physical formats, such as:

• Streaming audio, podcasts, video lessons, online modules, and interactive learning tools.

• Printed resources such as manuals, handouts, toolkits, checklists, journals, and other hard-copy materials.

• Downloadable or publicly accessible informational resources, including articles, visual aids, reference materials, and activity-based tools, which may be offered free of charge or as part of  paid services.

• Live or recorded sessions, including webinars, virtual workshops, coaching consultations, and expert-led seminars,  delivered exclusively through physical meetings and/or online platforms, unless otherwise agreed in writing. These sessions may be provided on a complimentary basis or require payment, depending on the specific offering.

1.2 Access to secure online platforms, which may include moderated group forums, discussion spaces, messaging channels, and collaborative digital environments that facilitate learning, exchange, and community engagement.

1.3 Specialized programmes and advisory services, developed for and delivered to caregivers, educators, employers, social service professionals, and community organizations, tailored to the specific needs and contexts of the target audience.

Laprica AB reserves the right to adapt, modify, or discontinue any part of its service offerings or delivery methods at its sole discretion and without prior notice, unless otherwise required by applicable law or contractual agreement.

2. Eligibility and Age Requirements

Access to and use of Laprica AB’s products and services are intended for individuals who are at least 18 years of age, or who have reached the legal age of majority under the applicable laws in their country of residence. By engaging with the services, the user affirms and warrants that they meet this requirement.

3. Purpose of Products and Services and Health Disclaimer

The products and services provided by Laprica AB are intended exclusively for educational, informational, and capacity-building purposes. They are not designed to, and do not, replace professional medical, psychological, or therapeutic advice, diagnosis, or treatment.

Individuals experiencing health-related concerns or psychological distress are encouraged to seek support from appropriately qualified health professionals.

By using Laprica AB’s products and services, the user acknowledges and agrees that:

• The products and services do not constitute or imply clinical or therapeutic intervention.

• Engagement with the services is voluntary and undertaken at the user's discretion and risk.

• No specific outcomes or results are guaranteed.

4. Access to Digital and Printed Content – Licensing Terms

Upon purchase or authorized access, users are granted a limited, non-exclusive, non-transferable, and revocable license to use Laprica AB’s digital and printed content for personal, non-commercial purposes only.

Users shall not:

• Download, record, distribute, or share the content unless explicitly authorized.

• Alter or remove any intellectual property marks or branding elements.

• Transfer access credentials or rights to third parties.

Unauthorized use or breach of these conditions may result in the suspension or termination of access without refund, and may give rise to legal recourse.

5. Use of Third-Party Platforms and Payment Providers

Certain digital products and services offered by Laprica AB may be delivered through external digital platforms, including but not limited to the Telegram app, Zoom video conferencing, Google Meet, or similar tools. By purchasing or participating in such services, the user acknowledges and agrees that:

• Some content may be delivered or accessed via platforms that are not operated by Laprica AB;

• It is the user’s responsibility to ensure they have the appropriate access and technical setup to use these platforms;

• Laprica AB is not responsible for the availability, performance, data processing practices, or security standards of these third-party platforms;

• Users are encouraged to review the applicable terms and privacy policies of the platforms they choose to engage with.
  
  

All payments for Laprica AB's services are processed via third-party providers, such as Stripe, Klarna, or other authorized payment systems. Laprica AB does not collect or store full payment card details. Data handling and processing related to payments are managed by the respective payment service providers under their own privacy and security policies. Users are advised to consult these policies before submitting payment.

6. Participation in Online Platforms and Conduct Requirements

Access to Laprica AB’s interactive platforms including, but not limited to, discussion spaces, live sessions, and messaging channels, is subject to respectful and responsible conduct.

Participants agree to:

• Maintain the confidentiality and privacy of other users.

• Refrain from harassment, discrimination, solicitation, or any disruptive or harmful behaviour.

• Comply with any participation rules, moderation guidelines, or behavioural expectations communicated by Laprica AB or its facilitators.

Users are solely responsible for any content they choose to share within Laprica AB’s online environments. Laprica AB reserves the right to moderate, remove, restrict, or block any content or participant that violates these Terms, applicable laws, or community standards, or that is deemed disruptive, unlawful, or inappropriate.

Laprica AB reserves the right to suspend or permanently revoke access, with or without notice, in the event of conduct that violates these conditions.

7. Printed Materials and Distribution Terms

Certain products and service packages may include printed or physical materials. Where applicable, Laprica AB offers free shipping under the following conditions:

• Free shipping is available only to specific countries and regions designated by Laprica AB, including Sweden and other selected international destinations.

• Shipping is provided using standard, non-priority delivery. Tracking or express services are not guaranteed.

• Customers in countries not eligible for free delivery must contact Laprica AB in advance to request a shipping assessment. Laprica AB is under no obligation to ship to unlisted destinations.

Customers are responsible for:

• Providing accurate and complete delivery information

• Paying any customs duties, import taxes, or local handling charges imposed by authorities in the destination country. These are not included in Laprica AB’s prices or shipping terms.

• Notifying Laprica AB promptly of any non-delivery or delivery-related concerns.

Laprica AB has no control over customs processes, clearance delays, or additional charges, and reserves the right to decline shipment to destinations where delivery is not feasible.

8. Fees and Payment Terms

All service fees are listed in Swedish Krona (SEK) and are inclusive of applicable value-added tax (VAT), unless otherwise specified.

By submitting payment, users agree to:

• Pay all applicable charges in full at the time of purchase.

• Ensure that payment information is accurate and authorized.

• Bear any currency conversion or transaction fees charged by their financial institution.

• Note that any customs or import-related fees associated with physical deliveries are addressed separately in Article 6 (Printed Materials and Distribution Terms)

Laprica AB utilizes third-party payment processors and does not store full payment card details.

9. Right of Withdrawal, Refunds and Returns

Laprica AB endeavours to provide services and materials of high quality and relevance. Under Directive 2011/83/EU on consumer rights, natural persons acting in their capacity as consumers may be entitled to withdraw from certain purchases within a specified period, subject to the conditions set out below.

9.1 Right of Withdrawal

The consumer shall have the right to withdraw from the purchase , without the need to provide any reason, within fourteen (14) calendar days from the date of conclusion of the purchase or, in the case of goods, from the date on which the consumer or a third party indicated by the consumer takes physical possession of the goods.

The right of withdrawal may be exercised only if:

• A written notice of withdrawal is submitted by the consumer within the withdrawal period.

• The consumer has not accessed, downloaded, streamed, or otherwise used any digital content or service included in the purchase; and

• Any physical goods delivered as part of the purchase are returned unused, undamaged, and in their original packaging, with all return shipping costs and risks borne by the consumer.

All withdrawal notifications must be sent in writing to: info@laprica.org

9.2 Exceptions to the Right of Withdrawal

In accordance with Article 16 of Directive 2011/83/EU, certain types of purchases are excluded from the right of withdrawal. This means you cannot cancel or request a refund in the following circumstances:

• Digital products (such as downloadable files, streaming content, or online learning modules) are exempt from the right of withdrawal once you begin accessing or using them, provided that you have accepted the terms allowing immediate access and acknowledged that this will result in the loss of your right to withdraw under Article 16(m) of Directive 2011/83/EU.

• Services (including coaching, consultations, group sessions, or live events) once they have been fully delivered, or once you have begun participating, provided you previously gave your consent and acknowledged that access would waive your right to withdraw.
  This applies even if the service is part of a longer programme and you have only attended the first part.

• Bundled purchases that include a combination of digital content, services, and physical goods, if any part of the digital or service component has been accessed or used, and your prior consent and acknowledgment were obtained. In such cases, the withdrawal right is forfeited for the entire bundle.
  
  

By completing a purchase that includes digital content or services, you confirm that:

You explicitly agree that delivery of digital content or services may begin immediately; and

You understand and accept that, as a result, you lose your statutory right of withdrawal once access begins.

9.3 Bundled or Composite Products

When Laprica AB provides a bundled offering sold at a single, all-inclusive price such as a combination of digital content, online services and/or products, and physical materials the consumer’s right of withdrawal may no longer apply once any part of the digital content has been accessed or any service has begun, as long as the consumer has given clear consent and acknowledged the loss of the withdrawal right.

Laprica AB is under no legal obligation to offer partial refunds or accept returns of individual components of a bundled purchase where prices are not specified per item.

9.4 Discretionary Refunds

Without prejudice to the above, Laprica AB may, at its sole discretion, review, refund, or withdrawal requests submitted outside the terms established herein. Any such refund granted shall be treated as a goodwill gesture and shall not constitute a waiver of rights or establish any binding precedent.

10. Limitation of Liability

To the maximum extent permitted under applicable law, Laprica AB shall not be held liable for:

• Any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of income, emotional distress, or reputational harm.

• Any interruptions, delays, or technical issues related to third-party platforms or systems beyond Laprica AB’s reasonable control.

• Any decisions, actions, or outcomes resulting from the user’s reliance on the content, guidance, or recommendations provided through the services.

In all cases, Laprica AB’s total liability shall be strictly limited to the amount paid by the user for the specific service in question.

The user agrees to indemnify and hold harmless Laprica AB, including its employees, contractors, and affiliates, from any legal claims, damages, or liabilities arising from:

• Any misuse of the services and/or products, and/or

• Any breach of these Terms by the user.

11. Privacy and Data Protection

Laprica AB is committed to protecting the privacy and personal data of all users. The collection, processing, and storage of personal information in connection with the provision of its services shall be carried out under the General Data Protection Regulation (EU) 2016/679 (GDPR) and all other applicable data protection legislation.

The specific purposes, legal bases, data retention periods, and user rights relating to personal data are set out in Laprica AB’s Privacy Policy, which forms an integral part of these Terms.

By accessing or using any of Laprica AB’s services, the user acknowledges that they have read and understood the Privacy Policy and consents to the collection and use of their personal data as described therein.

12. Suspension and Termination of Access

Laprica AB reserves the right, at its sole discretion, to restrict, suspend, or permanently terminate a user's access to any part of its services, with or without prior notice, in the event of:

• A breach of these Terms and Conditions;

• Misuse or unauthorized use of any platform, content, or service;

• Engagement in conduct that is unlawful, unethical, abusive, or otherwise deemed detrimental to other users, facilitators, or Laprica AB's operations.

Such suspension or termination shall be without prejudice to any other legal remedies available to Laprica AB. The termination of access shall not relieve the user of any outstanding payment obligations or limit their liability for any prior violations of these Terms.

13. Modifications to the Terms

Laprica AB reserves the right to amend or update these Terms at any time. Updates shall be effective upon publication of the revised Terms, as indicated by the “Last Updated” date.

Continued use of the services following such updates constitutes acceptance of the revised Terms.

14. Intellectual Property Rights

All content, materials, and resources provided by Laprica AB, whether offered for a fee or made freely available, are protected by applicable intellectual property laws and international conventions.

This includes, but is not limited to:

• Digital content (e.g., streaming audio, video, podcasts, e-learning modules, downloadable resources, and visual tools).

• Printed and physical materials (e.g., manuals, toolkits, journals, handouts, and guides).

• Live and recorded sessions, including webinars, workshops, and coaching materials.

• Branding elements, logos, design, trademarks, and the overall presentation of Laprica AB’s services.

Ownership and Usage

All rights, title, and interest in and to the content remain the sole and exclusive property of Laprica AB or its licensors. Use of any Laprica AB material does not confer ownership or any right to reproduce, modify, distribute, or exploit the content in any manner beyond the specific scope of personal, non-commercial use.

Unless explicitly authorized in writing by Laprica AB, users may not:

• Copy, adapt, translate, transmit, or share materials with third parties.

• Use content for training, teaching, resale, or promotional purposes.

• Record, publish, or disseminate live or recorded sessions.

• Remove or obscure copyright, attribution, or branding marks.

This applies equally to content accessed through paid services and content offered at no cost (including free downloads or publicly available materials).

Enforcement

Laprica AB reserves the right to take appropriate legal or administrative action in response to any actual or suspected infringement of its intellectual property rights. This may include:

• Immediate suspension or termination of service access.

• Issuance of cease-and-desist notices.

• Civil or criminal legal proceedings.

• Claims for damages and associated legal costs.

Users agree to cooperate fully in any investigation relating to unauthorized use or suspected violation of these intellectual property provisions.

15. Force Majeure

Laprica AB shall not be held liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control. This includes, but is not limited to: natural disasters, fires, floods, pandemics, governmental restrictions, labour disputes, telecommunications outages, power failures, or acts of war or terrorism.

Where a force majeure event affects the delivery or performance of any service and/or product, Laprica AB shall make reasonable efforts to inform affected users as soon as practicable and to resume service and /or product when possible.

16. Governing Law and Dispute Resolution

These Terms and any dispute, controversy, or claim arising out of or in connection with their interpretation, performance, breach, termination, or validity shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions.

The parties agree that any such dispute shall be submitted to the exclusive jurisdiction of the competent courts of Sweden. Nothing in this clause shall limit Laprica AB’s right to seek injunctive or equitable relief in any jurisdiction, where appropriate, to protect its rights or enforce compliance with these Terms.

17. Contact Information

If you have any questions or concerns about these Terms or our Services, please contact us:

Email: info@laprica.org